We do have varying levels of cover available, as outlined below:
| Your insurance | The Low Road | The High Road | Value Pack |
| Your liability | NZD 5,000 | NZD 0 | NZD 0 |
| Cost per day | Free | $50 NZD | $70 NZD |
| Accident | ✓ | ✓ | ✓ |
| Theft & Vandalism | ✓ | ✓ | ✓ |
| Undercarriage/Overhead Damage (covered for accidental damage) |
⤫ | ✓ | ✓ |
| Unlimited Windscreen & Tyres | ⤫ | ✓ | ✓ |
| Single Vehicle Rollover & Vehicle recovery | ⤫ | ✓ | ✓ |
| Extra Driver Fee | ⤫ | ⤫ | ✓ |
| Fan/Heater | ⤫ | ⤫ | ✓ |
| Camping Chairs & Table | ⤫ | ⤫ | ✓ |
| Child/Booster Seats (with prior request) |
⤫ | ⤫ | ✓ |
| Snow chains (on request) | ⤫ | ⤫ | ✓ |
| Linen Exchange Service | ⤫ | ⤫ | ✓ |
The maximum amount payable is 50 days per rental segment.
DAMAGE LIABILITY
Whilst “liability cover” insurance can be purchased from a third party*, to protect the guest from the cost of any liability in case of damage, it does not directly release them from the liability associated with hiring a thl RV.
If the Guest chooses to take ‘The Low Road’, they will be responsible for damage to the RV, where they are at fault. The liability amount, which varies by RV type, applies per claim. This is applicable regardless if the guest has purchased private travel insurance.
If the guest chooses to take ‘The High Road’, the liability for damage will be zero (subject to exclusions). However, the guest will be responsible for the total costs of any damage; and ‘The High Road’ and the ‘Value Pack’ (if taken) will be void if:
- The guest breaches any of the Rental Agreement Terms and Conditions terms and that breach is the cause of or contributes to the relevant damage
- The damage is covered by any of the exclusions as detailed in the Rental Agreement
TRAVEL INSURANCE
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.
Personal Injury
The RV has Third Party insurance cover, and it is likely that any other vehicle involved in an accident also has Third Party* insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third-Party insurance of the party responsible for the accident. The extent of such Third-Party insurance varies in different States and Territories, and thl strongly recommends that all passengers take out their own Personal Injury travel insurance.
thl does not accept any liability for personal injuries sustained during the rental. Except where such loss or damage is caused by thl’s (or that of its employees) own negligence or breach of the Rental Agreement Terms and Conditions. thl does not accept liability for any loss or damage to any personal belongings or property of the Guest (or any person or entity related to the guest).
Property Damage
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third-party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for any unused portion of the rental period. The Liability applies to each claim, not RV.
THL reserves the right to charge the guest for any RV damage, which they are responsible for, including third-party property damage not reported but identified on return of the RV.
